Shipping and Delivery Information
Shipping
We ship to the USA only at this time. Economy shipping to the Continental USA is $9.99.
Shipping to Alaska and Hawaii is $29.99.
Order Processing Time
We ship most items within 2-3 business days of your order. See "Ship Time" on each product page to see if a given product may take longer. Normally, we do not ship until all the items in your order are ready to ship. However, if we expect delays on an item in your order, we may send items separately at no extra cost to you.
Transit Time
After we ship your items, expect them to arrive 2-7 business days on average when selecting our Economy Shipping option. Our primary warehouse location is in Pennsylvania, so customers might expect the following transit times depending on your location:
- East Coast please allow 2 to 3 business days
- Midwest please allow 4 to 5 business days
- West Coast please allow 6 to 7 business days
- Alaska, Hawaii and Puerto Rico, please allow up to 15 days for delivery
Average transit times are determined by the carrier and may be influenced by shipping volume, weather and other factors. Please check the carrier website for any alerts or delays of this nature.
Our Premium Shipping option typically reduces transit time by 1-3 business days depending on your location.
"Business day" = Monday through Friday and not including public holidays.
Delivery
We ship via USPS, FedEx or UPS at our discretion. We ship to the USA only at this time. Tracking numbers are emailed to the email address used when you placed the order.
If you purchased insured delivery and you need to make a claim please contact customer service. Please note that we are not responsible for packages that show delivered by the carrier but not received by you. In these cases we can help file a trace, but no refunds or claims will be paid once delivery has been made and confirmed by the carrier on their respective websites.
If an item arrives damaged and you have purchased shipping insurance, we will expedite your claim and replace your item or issue store credit. You will be required to supply proof of damage within 7 days of delivery.
Orders over $500 require an adult signature at time of delivery or arrangement with your carrier on their website.